The Mitsui Fudosan Group is dedicated to quality management for buildings and other products, services, etc. as the foundation for providing comfort as well as security and safety to customers. The provision of comfort as well as security and safety based on quality is thought to be a prerequisite for realizing customer satisfaction (CS).
Each business draws up its own design guidelines, manuals, etc. on quality management and puts them into practice to ensure quality is managed thoroughly. The guidelines, manuals, etc. are also reviewed and revised as needed to reflect customer feedback, problems that have taken place, etc.
Initiatives in the Operations Area
Principal Guidelines, etc. of Each Business Area
·Office Buildings Business
Office Building Design Manual (revised in March 2010)
Provides a direction for planning and design by organizing and combining know-how on product planning and operational management.
Office Buildings Business Standard Operations Flowchart
Provides a basic flowchart of standard operations from the business planning stage to the completion of construction in view of maintaining and enhancing the level of operational quality in the office buildings business.
Office Buildings Sign Planning Guidelines
Systematically outlines the concepts, rules, specific examples and other matters concerning the planning of signs for inside and outside office buildings.
Office Building Backyard Standards
Systematically outlines the standard finishing, specifications and other matters concerning the mechanical room and other common-use areas of office buildings.
Various Forms on Construction Quality Management (revised in March 2010)
Outlines the standards for setting appropriate construction schedules, verifying the quality of construction, inspection techniques and other management of the quality of construction, and are presented from the time that a request is received for a construction quote.
·Retail Properties Business
Retail Properties Design Request Form
Provides a direction for planning and design by organizing and combining know-how on product planning and operational management.
Shopping Center Universal Design Guidelines
Outlines standard content that should be addressed at our shopping centers in line with laws and regulations related to universal design.
Tenant Interior Design Manual
Manual to have tenants design and build stores by taking into account the facility outline and characteristics, legal restrictions, etc. Separate manual is drawn up for each facility, but the bulk of the core sections are the same.
Design Criteria
Provides rules on the interior design of stores (signs, the brightness of lights in stores, materials used for the interior, etc.) in line with the concept of the facility. Separate criteria are drawn up for each facility and are put into practice together with the Tenant Interior Design Manual.
·For-Sale Condominium Business
Total Quality Project Management (TQPM)
*See below Mechanism of TQPM
·Detached Housing Business
Detached Housing Design Standards
·Rental Housing Business
PAX-M
A quality management manual that was compiled in fiscal 2007 and put into practice starting with new development projects launched in fiscal 2008.
·Hotel Business
TQPM Manual: Hotel Version (revised in March 2010)
Compiled and applied to the design and construction of Mitsui Garden Hotels.
The quality management process for for-sale condominiums performed by Mitsui Fudosan Residential Co., Ltd. is introduced here as one example of the initiatives carried out by the Mitsui Fudosan Group. Mitsui Fudosan Residential Co., Ltd. carefully manages the quality of every stage from design to completion of construction based on its own quality management technique Total Quality Project Management (TQPM).
Total Quality Project Management (TQPM)
Based on the thinking of the ISO 9001 series of international quality standards, about 1,500 independent design criteria have been created and quality verification checks of roughly 100 items are conducted. The aim is the achievement of consistent quality at all properties and sites throughout Japan. To this end, the quantifying and routine practice of quality management is thoroughly established. Comprehensive quality management is pursued project by project under an equal, solid and smooth partnership with the parties involved in the business. Through ongoing TQPM efforts, the improvement of quality and the achievement of consistent quality are being pursued as “Mitsui's for-sale condominiums,” even if the designers and builders differ.
For for-sale condominiums, a Housing Performance Indication System evaluation report is obtained at the design stage and construction stage from a third party registered with the Minister of Land, Infrastructure, Transport and Tourism as an objective evaluation of quality management (excluding some properties). Under this system, the quality of a residence is broken down into items and the items are ranked or rated, making it easier to compare the performance of residential properties. In addition, the custom-built detached housing of Mitsui Home Co., Ltd. are also made to perform up to high standards under the Housing Performance Indication System.
