Social and Environmental Initiatives 2012

Quality Initiatives -Foundation for Realizing CS

Realization of CS

The Mitsui Fudosan Group is dedicated to quality management for buildings and other products, services, etc. as the foundation for providing comfort as well as security and safety to customers. The provision of comfort as well as security and safety based on quality is thought to be a prerequisite for realizing customer satisfaction (CS).

Quality Management for Each Business

Each business draws up its own design guidelines, manuals, etc. on quality management and puts them into practice to ensure quality is managed thoroughly. The guidelines, manuals, etc. are also reviewed and revised as needed to reflect customer feedback, problems that have taken place, etc. In fiscal 2011, given the Great East Japan Earthquake, re-examinations of safety-related matters for times of disaster were carried out at each department.

Principal Guidelines, etc. of Each Business Area
  • Office Buildings Business
    • Office Building Design Manual (including BCP design manual; revised in March 2012)
      Provides a direction for planning and design by organizing and combining know-how on product planning and operational management.
    • Office Buildings Business Standard Operations Flowchart
      Provides a basic flowchart of standard operations from the business planning stage to the completion of construction in view of maintaining and enhancing the level of operational quality in the office buildings business.
    • Office Buildings Sign Planning Guidelines
      Systematically outlines the concepts, rules, specific examples and other matters concerning the planning of signs for inside and outside office buildings.
    • Office Building Backyard Standards
      Systematically outlines the standard finishing, specifications and other matters concerning the mechanical room and other common-use areas of office buildings.
    • Various Forms on Construction Quality Management
      Outlines the standards for setting appropriate construction schedules, verifying the quality of construction, inspection techniques and other management of the quality of construction, and are presented from the time that a request is received for a construction quote.
    • “CO2 Reduction Measures Explanation Sheet” (revised in January 2012)
  • Retail Properties Business
    • Retail Properties Design Request Form
      Provides a direction for planning and design by organizing and combining know-how on product planning and operational management.
    • Shopping Center Universal Design Guidelines
      Outlines standard content that should be addressed at shopping centers in line with laws and regulations related to universal design.
    • Tenant Interior Design Manual
      Manual to have tenants design and build stores by taking into account the facility outline and characteristics, legal restrictions, etc. Separate manual is drawn up for each facility, but the bulk of the core sections are the same.
    • Design Criteria
      Provides rules on the interior design of stores (signs, the brightness of lights in stores, materials used for the interior, etc.) in line with the concept of the facility. Separate criteria are drawn up for each facility and are put into practice together with the Tenant Interior Design Manual.
  • For-Sale Condominium Business
    • Total Quality Project Management (TQPM)
  • Detached Housing Business
    • Detached Housing Design Standards
      Unique design standards based on the Building Standards Act, the Japan Housing Finance Agency standards as well as our abundant experience and achievements in order to provide high-quality housing.
  • Rental Housing Business
    • PAX-M (revised in March 2012)
      A quality management manual that was compiled in fiscal 2007 and put into practice starting with new development projects launched in fiscal 2008.
  • Hotel Business
    • TQPM Manual: Hotel Version (revised in May 2012)
      Manual concerning design and construction of Mitsui Garden Hotels.

Condominium Quality Management Process

The quality management process for for-sale condominiums performed by Mitsui Fudosan Residential Co., Ltd. is introduced here as one example of the initiatives carried out by the Mitsui Fudosan Group. Mitsui Fudosan Residential Co., Ltd. carefully manages the quality of every stage from design to completion of construction based on its own quality management technique Total Quality Project Management (TQPM).

“TQPM(Total Quality Project Management)”

It is based on the thinking of international standard of quality ISO9001 series and founded on the two pillars of the “design gate management” (approximately 1,600 unique design standards) in the design phase and the “KQI examination” (approximately 100 quality confirmation examinations) in the construction phase. The aim is the achievement of consistent quality at all properties and sites throughout Japan. Comprehensive quality management is pursued project by project through comprehensive quantifying and routine practice of quality management and an equal, solid and smooth partnership with the parties involved in the business. Through ongoing TQPM efforts, the improvement of quality and the achievement of consistent quality are pursued as “Mitsui's for-sale condominiums,” even if the designers and builders differ.
In addition, “TQPM”'s continuous operation and improvement is being promoted by measures such as a staff system that stations a large number of employees who possess specialized knowledge in the quality management department of the Tokyo metropolitan area, “TQPM” training for designers and constructors, and a feedback cycle through the after-service by the company's direct operation.

“TQPM” Acquires Certification of ISO9001

In September 2011 our company'squality management system "TQPM" obtained ISO9001 certification, the international standard for quality management *. In addition, for the first time as a developer, it was rated in the top-level of the maturity evaluation “VeriCert®," which is based on the ISO9004, by the Bureau Veritas Japan, one of the world's leading certification agencies.
Since the establishment of “TQPM” in 2002, improvements have been made continuously to consistently provide high-quality for-sale condominiums. We will continue to ensure the operation of "TQPM" and will make efforts to improve the quality of products to "create safe and secure housing and living."

*Only the mid-to-high-rise condominiums in the Tokyo metropolitan area have been acquired.

Performance Evaluation by Evaluation Bodies

For for-sale condominiums, a Housing Performance Indication System evaluation report is obtained at the design stage and construction stage from a third party registered with the Minister of Land, Infrastructure, Transport and Tourism as an objective evaluation of quality management (excluding some properties). Under this system, the quality of a residence is broken down into items and the items are ranked or rated, making it easier to compare the performance of dwelling units. In addition, the custom-built detached housing of Mitsui Home Co., Ltd. are also made to perform up to high standards under the Housing Performance Indication System.

Realizing Enduring Quality

Offering “Long-term Excellence Housing”

“Park Court Roppongi Hilltop”

“Park Court Roppongi Hilltop”

In Japan, along with performing authorization of “long-term excellence housing,” in which measures are taken to be able to use it in a favorable state over long periods, long-term excellence housing promotion businesses and long-term excellence housing pioneering businesses are operating.
The “Park Coat Roppongi Hills Top” (Minato-ku, Tokyo), a for-sale condominium that opened for sale in November 2011, is the first tower-type for-sale condominium to acquire “long-term excellence housing” authorization in Tokyo. Realizing a structure that has a long life and excellently earthquake proof, an interior and facilities that are easy to be maintained, a residence that can be lived in long and comfortably is pursued.
Additionally, in 2011 the “eco-specified detached home renewal” of Mitsui Home Modeling Co., Ltd. (currently Mitsui Fudosan Reform Co., Ltd.) was adopted in the “long-term excellence housing pioneering business.” This is the fourth adoption since 2008.
This project was recognized for its balanced content with efforts such as fixed price policy reform, financial planning support and existing house distribution support, along with investigation and diagnosis by third parties and implementation of renovations to improve performance. As a result, reform expenses of conventional wooded houses are subsidized.

Efforts to Receive the Good Design Award

Before Complete Remodeling

Before Complete Remodeling

After Complete Remodeling

After Complete Remodeling

Mitsui Home Modeling Co., Ltd.'s(currently Mitsui Fudosan Reform Co., Ltd.) two projects received the Good Design Award 2011.
The "purchase of used condominiums full renovation" establishes both site conditions and room arrangements with meticulous taste by fully renovating used condominiums that have been purchased. Sustainable living space that has variable room arrangements that can be continued to be lived in into the future was realized.
Additionally, the “‘sending in order’ renovation system” is a system that renovates all dwelling units in order by renovating empty rooms and then renovating the rooms of residents who move into the renovated rooms from within the same condominium. In addition to being less of a burden to owners, residents, and the environment, proper repairs that anticipate changing times will increase the superior stocks in the local community and lead to improving the attractiveness of the region.

“Sending in order” renovation system

“Sending in order” renovation system

Mitsui Fudosan Group Environment Communication Word Striving for Urban Development that Enriches Both People and the Earth

Related site

Environmental measures on the Tokyo Midtown On the Green What we do for the earth (PDF : 5MB)